Privacy Policy

Last updated: 2 November 2025

In the Privacy Policy, PollKhol ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

We collect information to provide a better experience for all our users. The types of information we collect include:

1.1 Information You Provide to Us

• Authentication Information:
  • Email address and name (via Google Sign-In)
  • Profile picture (optional)
  • Country/Region of residence
• Poll and Voting Data:
  • Polls you answer and the options you select
  • Ratings you give to politicians or public figures
  • Poll requests you create (questions and options)
  • Upvotes/downvotes on community poll requests
• Communication:
  • Messages sent to our support team
  • Feedback or reviews you provide
  • Bug reports or feature requests
• Device Information:
  • Device model, operating system version, unique device identifier (UDID)
  • General location (country/state level only)

1.2 Information We Collect Automatically

• Usage Data:
  • Pages/sections you access and time spent
  • Error logs and crash reports
  • Session duration and frequency of visits
• Analytics:
  • User journey and flow analysis
  • Firebase Analytics events to understand user behavior
  • Feature adoption and engagement metrics
• Cookies and Similar Technologies:
  • We use cookies on our website for session management and preferences
  • Third-party services (Google, Firebase) may use cookies for analytics
  • Device identifiers for tracking installations

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain the Service
• Authentication: To securely verify your identity via Google Sign-In
• Polling & Voting: To record your poll responses and ratings
• User Accounts: To create and manage your account
• Notifications: To send push notifications about new polls, poll request updates, and daily digests
• Analytics & Improvement: To understand user behavior and improve features
• Moderation: To detect and prevent abuse, spam, and policy violations
• Legal Compliance: To comply with applicable laws and regulations
• Support: To respond to your inquiries and provide customer support
• Marketing: To send optional promotional content (only if you opt-in)
• Research: To conduct research on public opinion trends (anonymized)
• Security: To detect fraudulent activity and unauthorized access

3. Data Sharing and Disclosure

3.1 What We Don't Share

• We do not sell your personal data to third parties
• We do not share your voting responses or ratings with advertisers
• We do not share your individual poll answers publicly
• We do not share your email address publicly
• We do not share your location data with third parties

3.2 What We Do Share

Poll Results:

• Aggregate poll statistics (e.g., "60% voted yes, 40% voted no") are shared publicly
• Your individual responses are not visible to other users
• Demographic breakdowns of results (by country, region) are public

Service Providers:

• Firebase (Google): For authentication, database, analytics, and messaging
• Firebase may process your data in accordance with their privacy policy
• Cloud Functions (Google Cloud): Our backend services process votes and requests
• Google Sign-In: For user authentication only

Legal Requirements:

• We may disclose information if required by law, court order, or government request
• We may disclose information to protect our rights, privacy, safety, or property
• Compliance with court orders or subpoenas from Indian authorities

Business Transfers:

• If we merge, acquire, or sell assets, your information may be transferred
• We will notify you of any such transfer via email or in-app notification

With Your Consent:

• We may share data with partners for research or analytics (always anonymized)
• You can opt-in or opt-out of such sharing anytime

3.3 Data Anonymization

We may create anonymized, aggregated datasets for:

• Public opinion research
• Trend analysis
• Platform improvement and benchmarking

These datasets cannot identify you individually.

4. Data Security

We implement industry-standard security measures:

• Encryption: Data in transit uses SSL/TLS (HTTPS); sensitive data is encrypted at rest using AES-256
• Authentication: Secure Google Sign-In; no passwords stored by us
• Regular Audits: We monitor for security vulnerabilities monthly

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Your Choices

5.1 In India (Per Digital Personal Data Protection Act, 2023)

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations and retention periods)
• Portability: Obtain your data in a portable format (CSV, JSON)
• Withdraw Consent: Opt-out of non-essential processing and marketing communications
• Lodge Complaints: File complaints with the Data Protection Board of India

How to Exercise Rights:

Contact us at [pksupport][@][gmail][.][com] with:

• Your request type (access, correction, deletion, etc.)
• Proof of identity
• Specific data you're requesting

We will respond within 30 days of receiving your request.

6. Children's Privacy

Our Services are not intended for children under 13 years of age (or the minimum age required by local laws). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it immediately. Furthermore, we monitor for any content that may pose risks to children and are committed to complying with child safety laws, including reporting any instances of child exploitation or abuse as required.

Child Safety and Legal Compliance: In cases where we identify content that may involve child exploitation or endangerment, we will take appropriate steps, including notifying law enforcement and/or the National Center for Missing and Exploited Children (NCMEC) or other relevant regional authorities as required by law. We are committed to complying with applicable child safety regulations.

7. Data Retention

• Active User Data: Retained while your account is active
• Poll Responses: Retained indefinitely (in anonymized aggregate form for analytics)
• Ratings: Retained indefinitely on your profile
• Deleted Accounts: Personal data deleted within 30 days of account deletion request
• Support Communications: Retained for 2 years
• Error Logs: Retained for 6 months
• Analytics Data: Retained indefinitely in anonymized form

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for any updates. The date of the last update will be indicated at the top of this policy.

Continued use of the Service after changes means you accept the new policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [pksupport][@][gmail][.][com]

10. Acknowledgment

By using PollKhol, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and sharing of your information as described herein.